Almost every day you need to get things done through other people, both in the workplace and outside of it.
This could include your colleagues, subordinates, business partners, vendors, nanny, housekeeper, children, spouse, friends, dry cleaner, real estate agent, broker and the list goes on.
It would be great if people just did what they were supposed to, so that you wouldn’t need to worry about all the things that need to get done. But that doesn’t happen to often.
What does happen, is that you need to keep communicating with all these people to get things done. This includes follow-ups, persuasion, motivation, threats, etc. Sometimes you probably feel like a nag and wonder if you are just wasting time and being a pain in the a**.
Well guess what? That might be one thing less for you to worry about.
According to research at HBS and Northwestern University (Tsedal B. Neeley, Paul M. Leonardi and Elizabeth M. Gerber), managers who are deliberately redundant as communicators move their work forward more quickly and smoothly than those who are not. “We started to notice very quickly that some managers were sending the same message three or four times using different media,” Neeley says, citing an example of a manager speaking to an employee face-to-face, then sending her an e-mail and later a text message about the same thing.
Using this approach of communicating with people multiple times, to do the same thing, using different forms of communication, is especially useful when you do not have direct power/authority over the person (such as a supervisor/subordinate relationship). That is useful to know, given the flatter and more project based workplace of today.
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